Training  

Lumley believe the development of people is a vital part of success in any business. We earned the prestigious ‘Investors in People’ award during 1999 and believe this is a further indication of our commitment in the training and development of staff.

This same commitment is demonstrated through bespoke training made available to our clients and their people. Working closely with client Senior Management, programmes are designed and delivered in three distinct sectors.


 Lumley training - Investors in People

Sales Department e.g. product knowledge, sales techniques, hand-over, marketing initiatives and resolicitation Sales Department e.g. product knowledge, sales techniques, hand-over, marketing initiatives and resolicitation
Service Department e.g. product training, aftersales and claims handling procedures Service Department e.g. product training, aftersales and claims handling procedures
Administration e.g. policy processing, amendments, systems and merchandising Administration e.g. policy processing, amendments, systems and merchandising
 

These services are tailored specifically for each client and their market, with defined performance indicators to measure their business success.